Help - Popit

Find the answers to your questions here

Need help?

Select CONTACT US or use our Live Chat.

Or for our automated telephone service you can call 03333444353

Click on My Popit at the top or bottom of the page and enter your email address or mobile number and the password received when you activated your account, Here you can find everything you need. If you have forgotten this click (Forgotten password) and a reset password link will be emailed directly to you.

Roam like at home

Here at Popit we still offer Roam Like at Home (on all subscriptions as default) In all 41 countries of Zone 1: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Island, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.

You can use up to 25GB* of your data allowance while away please check your package for amount. Sole Roam package is exempt of this limit and Data fair use. You are due to fair usage while roaming and your phone call should be cut off after 2 hours per call, but then you would be able to make another call right away.

*each package has a different EU allowance

How can I express my feelings?

We do everything we can to give every customer a No Nonsense experience, we understand that some things don’t always go the way they should. That’s why we are here to listen and make your experience as smooth as possible. Why not use our live chat to speak to one of our team members. Or click CONTACTS US and you will find an easy to use form that will give us the information we need to help. Give us the opportunity to put it right.

Are you using a router?

If you are using a router and your sim doesn’t work after activation, please check your APN settings are: Name: EE Internet APN: everywhere Username: eesecure Password: secure MMSC: http://mms/ MMS Proxy: 8080 Authentification Type: PAP APN Type: internet+MMS Alternatively some routers do not allow the first hidden text to be accepted, please place the sim into a mobile phone make a call and put back into your router.

How can I check my usage and balance?

Visit My Popit at the top or bottom of the page and enter your email address or mobile number and the password you received when you activated your account, If you have forgotten your password please click (Forgotten password) and a reset password link will be emailed directly to you.

How can I add extras on to my account?

Click on the TABS at the top of the page and select BOLT ON or TOP UP to find what EXTRAS you are looking for.

Will I know when my allowance runs out?

You can see this by clicking on My Popit at the top of the page and enter your email address or mobile number and the password received when you activated your account, At the top of the screen you will see your usage. If any of these are on “0″ you are out of credit/data. Don’t worry, you can top-up from your account and it will be activated within minutes.

How do I recommend Popit to others?

Feel free to give us a like and share across all our socials, you can find us on Facebook, Instagram, Twitter & Linked In or why not look at our affiliate scheme at affiliate.popitmobile.com and earn for yourself whilst sharing our brand?

Parental controls not able to use social media and messenger apps?

This will be due to the default Strict Data policy in Parental Controls. To change this login to My Popit, select My Sims. Click show/change and scroll down. there you will find Parental Controls. Select which level you prefer and click change. You will receive a text and give it 30 mins turn your phone on and off and you will be able to use the social media apps.

Is tethering included?

Yes, all subscriptions allow Tethering.

Where can we find the app?

For Mobile App:

Please click the version you require.

iOS

Android

Do I have call waiting and what is it?

YES. Call waiting is a service where a person can accept a second incoming telephone call by placing an in-progress call on hold and may also switch between calls. We also combine additional features such as conferencing, call forwarding, and caller ID.

What is WiFi Calling?

Can’t get a signal? That’s not an issue. Whether you’re at home, at the shops or even catching the waves at the local water park. If you’re having a signal problem, WiFi Calling lets you make and receive calls and texts using WiFi, even if there isn’t mobile network coverage. And 4G wifi calling will allow you to make calls over 4G, meaning even clearer calls than before.

Does data roll over?

We do not offer this feature.

What is VoLTE?

VoLTE calls are voice calls made over the 4G LTE network. They have superior audio quality to regular phone calls made over the standard voice network. VoLTE lets you talk and use 4G LTE data simultaneously, and conduct up to six-way conference calls.

How fast is 5G?

5G networks are designed to achieve a peak download speed of 20 Gbps and peak upload speed of 10 Gbps. The average rates are more like 100 Mbps for downloads and 50 Mbps for uploads.

For comparison, the maximum theoretical data speeds for 4G LTE are 150 Mbps for downloads and 50 Mbps for uploads, with an average download speed of 20 Mbps and an average upload speed of 10 Mbps.

In other words, 5G’s average data speed is five times faster than 4G, and in theory, it could reach speeds more than 100 times faster.

What is Hiya

Hiya is an advanced call protection feature included in every Popit Mobile plan at no extra cost. It helps protect you from spam calls, fraudsters, and robocalls, so you can enjoy a safer and more seamless calling experience. Hiya identifies potential spam or scam calls before you answer, helping you avoid unwanted interruptions. This service is automatically enabled on your plan, giving you peace of mind without any setup required. With Hiya, you can focus on the calls that matter most while staying protected from nuisance callers.

Do you have any questions?

Feel free to contact us, if you didn’t find answer to your question.

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